At Ladd Partners, we’ve always believed in one thing: do the work so well, the results will speak for themselves. This year, that work earned us Certinia’s 2024 Partner of the Year award for Delivery Excellence. For the second year in a row.
It’s our third time receiving this honor in the last five years. And while we’re not the type to chase headlines, we are proud to pause and recognize what this says about our team, our clients, and the way we show up: consistently, capably, and with long-term success in mind.
A Decade with Certinia: Built to Deliver
Our journey with Certinia began in the early days, back when it was still known as FinancialForce. We were among the first partners to build real-world expertise around its Financial Management and Supply Chain solutions, and we’ve stayed on the front lines ever since.
Over the last decade, we’ve helped clients adopt every major Certinia module, from PSA and Services Estimator to the newly launched CS Cloud. Our practice has grown alongside Certinia’s platform evolution. And in many ways, we’ve helped shape it. We’ve now completed more than one hundred successful implementations across industries, always with the same focus: clear processes, strong delivery, and sustainable results.
Why This Award Matters
Certinia’s Delivery Excellence award isn’t about one project or a lucky year. It’s about consistency.
It reflects long-term execution across multiple clients, use cases, and product lines. It recognizes innovation, quality of delivery, and, most importantly, customer satisfaction. Being chosen by Certinia leadership for back-to-back wins in 2023 and 2024 is both humbling and validating. It confirms that the way we work works.
To us, the real foundation of this ecosystem isn’t internet static and hot controversial madness. It’s trust, built project by project, client by client.
What Sets Ladd Partners Apart
We’re a small, expert team. And we like it that way.
There’s no outsourcing. No handoffs. No layers between strategy and execution. When clients work with us, they get seasoned professionals who know Certinia, know Salesforce, and know how to apply both in real business environments.
More than that, we bring deep industry experience. Our team includes experts who’ve worked inside the roles we now support. That means we bring not just technical know-how, but operational best practices tailored to the industries we serve.
This approach is why we maintain a:
- 90% client retention rate
- 4.9/5 average CSAT
- 100+ Certinia implementations delivered successfully
- 10+ years in business
“Your Success is Our Business” isn’t a tagline. It’s our model. We’re in it with our clients for the long haul, and we treat their outcomes like our own.
What This Means for Clients
If you’re a client, this award should mean one thing: you have a partner who shows up, delivers, and sticks with you.
We’re proud to say that most clients don’t just hire us once. They bring us back, again and again, as their needs evolve. We’ve helped startups scale, enterprises transform, and teams get more value out of their Certinia investments at every stage of growth.
Our clients don’t come to us for one-off builds. They come to us for a partnership.
Looking Ahead: Investing in What’s Next
We’re just as excited about where Certinia is headed as we are about where we’ve been. The launch of CS Cloud, the momentum around AI agents, and the broader platform strategy have created new opportunities to help clients modernize and scale faster than ever before.
As always, we’re staying ahead of the curve. Whether that’s through automation, services intelligence, or smart forecasting, we’ll continue to do what we do best: helping clients make the most of Certinia with expert, hands-on support from people who’ve been there before.
Thank You
To our incredible team: this recognition is truly yours. Thank you for your consistency, your commitment, and your expertise.
To our clients: thank you for the trust. You’ve given us the opportunity to do meaningful work with lasting impact.
To Certinia: thank you for your partnership and for continuing to build a product ecosystem that raises the bar every year.
