Discovery Life Sciences faced outdated systems and siloed workflows. Here’s how they partnered for a complete transformation.
Work with Us
During early phases, the Discovery team faced scope chaos. Everyone had different opinions on direction and requirements, threatening to derail progress. “Ladd brought structure and patience — they kept us focused when everything was in flux,” said McCormick. Ladd didn’t just implement systems; they actively guided alignment and controlled scope creep to keep the project on track.
Over time, Discovery’s team was empowered to take ownership of the platform, allowing Certinia to become the anchor that connected workstreams and informed decision-making. “Ladd equipped us with the tools and knowledge to fight the fear that comes with system change,” McCormick added.
Today, Discovery is consolidating its ERP footprint into a unified Salesforce and Certinia ecosystem. The company has moved from reactive support to long-term strategic planning, using Ladd Partners as a guidepost to prioritize initiatives and navigate accordingly.
"At this point, Ladd is practically listed on our org chart," said McCormick, highlighting the deep, ongoing partnership beyond initial implementation.
"What I find most valuable now is the strategic partnership," McCormick continued. "We know how to operate day to day, and Ladd helps us think ahead. They keep us aligned with what makes sense across the business."
Certinia and Salesforce are now embedded as the hub for enterprise management and reporting. Discovery continues to scale, with Ladd still on speed dial — six years and counting.
Your systems deserve more than generic support. From health checks to complex upgrades, Ladd Partners brings deep expertise and tailored guidance to help you get it right — and keep it running at its best.
Connect with us
