SalesForce

Ladd Partners has extensive experience implementing, customizing and supporting solutions built on the Salesforce Platform.

Salesforce is an online solution for customer relationship management, or CRM. It gives all your departments — marketing, sales, commerce. Thousands of companies have built applications that integrate with and extend the capabilities of Salesforce, creating a vibrant ecosystem that solves the most complex business problems.

Sales Cloud

Saleforce’s core CRM offering. Convert more leads, close more deals, and understand the health of your entire business with Sales Cloud.

Service Cloud

One of the world’s most popular and highly-rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.

Field Service Lightning (FSL)

Connects your workforce to deliver intelligent and productive onsite service. Improve first-visit resolution and onsite job management using the mobile solution that delivers real-time collaboration with access to job schedules, in-field inventory, knowledge articles, and more.

Einstein

Allows business users to explore all of their data quickly and easily using AI-powered advanced analytics, all within Salesforce. Manage your datasets, query data with Salesforce Analytics Query Language (SAQL), and easily customize dashboards to showcase key metrics and trends.

Communities

Communities are a great way to share information and collaborate with people who are key to your business processes, such as customers, partners, or employees. Whether you call it a portal, a help forum, a support site, HR central, or something else, an online community is a great direct communication channel to those who are most important to your business.